Shipping Terms and Conditions
We make every attempt to fill your order as soon as possible. We ship most orders within 48 hours (excepting weekends). If your order cannot be shipped within seven days after order confirmation, we will notify you by email or phone.
We do not ship orders on Saturday or Sunday. Packages that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping charges.
Estimated shipping and handling charges will calculate and display during Checkout prior to the completion of your order. All shipping and handling charges are stated in Canadian dollars.
We ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please see product details for more information in such cases.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the various shipping companies we use, all weights will be rounded up to the next full pound.
Depending on the items you purchase and location to which the items are delivered, we may use a combinatoin of different methods to ship your products. You may receive your order in multiple shipments.
The shipping options presented on the order page are provided strictly for calculating approximate shipping costs, and may not be the means by which the order is finally shipped. We reserve the right to ship by the most economical, time-efficient manner.
What happens if a package is stopped by Customs
Unfortunately, due to circumstances outside of our control, some international orders get stopped by the customs agency in your country. First of all, please read the followng disclaimer:
DISCLAIMER: We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of Canada. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
The laws are different in every country, they change often, and we cannot keep up with them all. The responsibility is yours to check with your country's Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.
We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quick at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package.
Any duties or taxes that may apply are your responsibility.
By ordering from our site you are stating that you agree to the above paragraphs. Don't worry though, we rarely have problems with international shipments and almost all products are legal in almost all countries.
My package was seized... what happens now?
If your package is stopped by the customs agency in your country, you may or may not receive a notice from them. If the products are indeed illegal in your country, they will most likely return the package to us. If they do, there may be a return shipping fee. Once the package is received back by us, we will contact you by e-mail and refund you for the products, minus the shipping fees. You can also use this credit towards different products or try to have the package shipped again. We will help you out!
If the package is not sent back to us or if it is destroyed, we will not be able to refund any part of the purchase price. We followed your directions and those directions caused the product to be seized. We apologize for the inconvenience and we hope you will give us a try again with different products.
We hope you can understand the reasons that we cannot refund you for seized products. Our goal is to make every customer happy! We do exactly as the customer tell us to do, like any good company should. Unfortunately, sometimes doing what you want us to do can cause problems if you are not sure of what the laws are in your country.
In our experience, returns are a rare event. All returns must be unopened items and must be sent within 30 days of delivery. Full refunds are only given if a mistake was made on our part (you received an incorrect or defective item, etc.). Nutritional supplements must be returned at least 2 month before their expiry date.
You are responsible for paying all shipping costs unless the return is a result of our error (incorrect or defective item). All returns are subject to a 20% restocking fee. Shipping costs are not refunded.
You are responsible for paying the return shipping costs unless the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.